Shipping and Packaging
Do you ship nationwide?
Yes. We currently ship to the 48 contiguous states.
Is shipping really free for meal plans?
Is shipping really free? Yep! All We Feed Raw products are cold-shipped for FREE anywhere in the contiguous U.S.
How does the food arrive when shipped
The food is shipped frozen in an insulated eco-friendly, compostable cooler with dry ice. The food almost always arrives completely frozen. Even if the food arrives partially thawed or refrigerator temperature, it is fine to refreeze and does not aff
If I'm not on a subscription, when should I put in a new order?
All orders placed before Saturday at Midnight ET will ship that upcoming Monday, unless Monday is a holiday. If you place your order after Saturday at Midnight ET (Saturday 9:00 pm PT), your order will not ship until the following Monday. Subscriptio
What kind of coolers do you use?
We use eco-friendly, biodegradable, compostable coolers. Run them under water in your sink and they will dissolve within minutes!
Do I have to be home at the time of delivery?
No. Even if you are not home, the driver will drop off the food. If you plan to have food delivered to your work address, please let us know.
What is your cancellation/change policy?
You can cancel your subscription at any time. Please note that any edits to your subscription must be made before 5 pm ET on the Thursday before your recurring charge happens. This includes pauses and cancellations. If it is after 5 pm ET on Thursday
What is your refund policy?
We offer a 30-day Happiness Guarantee for new Meal Plan subscribers and first-time Freeze-Dried Raw box orders. If your dog doesn't like the raw food recipes in their Starter Box, email [email protected] within 30 days of placing your order. We'll
Can I Cancel My Order After It’s Been Placed
If you’ve already placed an order and it has been processed ( you’ve been billed), it cannot be canceled through your Account Center. Need to Cancel a Processed Order?To request a cancellation after your order has been processed, you must contact our