Shipping and Packaging
Do you ship nationwide?
Yes. We currently ship to the 48 contiguous states.
Is shipping really free for meal plans?
Is shipping really free? Yep! All We Feed Raw products are cold-shipped for FREE anywhere in the contiguous U.S.
How does the food arrive when shipped
The food is shipped frozen in an insulated eco-friendly, compostable cooler with dry ice. The food almost always arrives completely frozen. Even if the food arrives partially thawed or refrigerator temperature, it is fine to refreeze and does not aff
When will my order ship?
Orders ship 2-5 days after being charged. Once your order ships, you will be notified by email with tracking information and an estimated delivery date. Delivery dates are estimates, and your order may arrive up to 2 days before or after the estimate
What kind of coolers do you use?
We use eco-friendly, biodegradable, compostable coolers. Run them under water in your sink and they will dissolve within minutes!
Do I have to be home at the time of delivery?
No. Even if you are not home, the driver will drop off the food. If you plan to have food delivered to your work address, please let us know.
What is your cancellation/change policy?
You can cancel your subscription at any time. To make changes or cancel an upcoming order, update your subscription by 11:59 p.m. ET on the day before your scheduled billing date: Thursday for Friday billing or Sunday for Monday billing. Once your or
What is your refund policy?
We offer a 30-day Happiness Guarantee for new Meal Plan subscribers (Starter Box) and first-time Freeze-Dried Raw box orders. If your dog doesn't like the food, email [email protected] within 30 days of placing your order. We'll do our best to sha
Can I cancel or change my order after it’s been placed?
If you have questions about an order after you have been charged, email [email protected] or text us at 843-732-2849 immediately. Due to the perishable nature of our product, all sales are considered final and no changes or cancellations are guaran