Live Chat Support - Instant, Personalized Assistance at Your Fingertips

Have a question or need assistance? Use our convenient form, and our team will be happy to help you with any inquiries.

Phone Support - Personalized Assistance Just a Text Away. Note SMS data rates may apply when texting for support.  You can text STOP at any time you wish to no longer receive messages from We Feed Raw and HELP for further assistance. View our privacy policy https://www.wefeedraw.com/privacy-policy.

Blog

Transitioning Tips

Privacy Policy

Terms & Conditions

Why We Feed Raw

Contact us

My Account

Home

We Feed Raw

Welcome to the We Feed Raw Help Center, your go-to resource for all things raw dog food delivery! Discover expert advice, frequently asked questions, and troubleshooting tips to ensure your furry friend receives the best nutrition. From selecting the right meal plans to understanding ingredient benefits, our comprehensive guides empower you to provide optimal health and happiness for your canine companion. Trust We Feed Raw's commitment to quality, convenience, and your dog's well-being. Explore our help center today and unleash a healthier, happier life for your four-legged family member.

We Feed Raw | Help Center | FAQs

Is your food complete and balanced?

Were your recipes formulated by a nutritionist?

How should I get my dog started?

Can I feed kibble and We Feed Raw?

Should I add anything to my dog's We Feed Raw Meals?

What kind of edible bone is in the patties?

How do you ensure your food is safe?

Can I cook the food?

How many days will my food stay fresh?

How long does the food take to thaw?

What is the best way to portion my pet's meals?

Why Choose WFR Freeze-Dried?

What is the Benefit of Freeze-Drying?

What is the composition of the freeze-dried food?

How to Serve Freeze-Dried Raw?

Should I serve the food as-is or rehydrate it?

Why do my freeze-dried raw portions look smaller than the frozen raw ones?

Is Freeze-Dried Good for Transitioning from Kibble?

How should I store freeze-dried raw food?

What makes WFR’s freeze-dried food unique?

Our Food

HPP Process

Where do you source your meats from?

Is your food AAFCO compliant?

Why do I notice a color or texture change in your recipes?

Is freeze-dried raw food processed like kibble?

Does freeze-dried raw contain fillers like kibble?

Why is freeze-dried food better than kibble?

Is this a complete and balanced diet?

How Safe is Freeze-Dried Raw?

How long does freeze-dried raw last?

How long does freeze-dried raw food last after opening?

Are there any fillers or artificial ingredients?

Recipes/ Ingredients: Beef and Chicken

What if my dog doesn’t like the food?

How is the food kept safe without refrigeration?

Can I travel with this food?

What is the 30-day Happiness Guarantee?

Safety and Quality

Do you ship nationwide?

Is shipping really free for meal plans?

How does the food arrive when shipped

If I'm not on a subscription, when should I put in a new order?

What kind of coolers do you use?

Do I have to be home at the time of delivery?

What is your cancellation/change policy?

What is your refund policy?

Can I Cancel My Order After It’s Been Placed

Shipping and Packaging

How can I find the tracking information for my order?

Can I cancel or reactivate my subscription anytime?

How do I get charged while on a subscription?

What do I do if I forgot my password?

How easily can I change my deliveries?

Starter Box Explained

What happens after the starter box?

Do I need to transition my dog to We Feed Raw if they are already eating raw?

What recipes are available?

How Do I Order?

Your Subscriptions

Why is raw better than cooked food?

Why is raw better for my dog's teeth?

What if my dog won't eat the food?

I've noticed my dog pooping less and that it turns white: is this normal?

Why is my dog's stool covered in mucus at times? Should I be concerned?

Is my dog going through detoxification?

Is it normal that my pet is drinking less water on the raw diet?

Is there any truth to the idea that my pet will become" blood thirsty" from eating raw?

Budget-Friendly Options for Affordable Raw Dog Food

Can I Feed Freeze-Dried Raw Daily?

Will My Picky Eater Like It?

General Raw Feeding Questions

Can Dogs Eat Raw Eggs?

Health

Digestive Issues

When will my order ship?

Shipping & Delivery Information. Orders placed before 12 AM ET on Saturday (9 PM PT) will be shipped on the following Monday. Orders placed after this cutoff will be shipped on the Monday of the next week. Delivery typically takes 3 days or less, dep

Shipping &amp; Delivery InformationOrders placed before 12 AM ET on Saturday (9 PM PT) will be shipped on the following Monday. Orders placed after this cutoff will be shipped on the Monday of the next week.Delivery typically takes 3 days or less, depending on your location and zip code. To ensure your order arrives as quickly as possible, we ship from one of our three facilities located in Chicago, California, and New Jersey.Your food is shipped frozen in an insulated, eco-friendly, and compostable cooler packed with dry ice. If your food arrives partially thawed or at refrigerator temperature, don&#x2019;t worry&#x2014;it&#x2019;s perfectly safe to refreeze. As long as at least one pack is still partially frozen and the others are very cold, the quality of the food remains intact. Simply place it back in the freezer for future use.

All articles

Categories