How does the food arrive when shippedUpdated 2 years ago

The food is shipped frozen in an insulated eco-friendly, compostable cooler with dry ice. The food almost always arrives completely frozen. Even if the food arrives partially thawed or refrigerator temperature, it is fine to refreeze and does not affect the quality of the product. As long as one pack is still partially frozen and the rest of the packs are very cold, they are fine to refreeze.