What is your refund policy?Updated 11 days ago

We offer a 30-day Happiness Guarantee for new Meal Plan subscribers  (Starter Box) and first-time Freeze-Dried Raw box orders. If your dog doesn't like the food, email [email protected] within 30 days of placing your order. We'll do our best to share tips to help them adjust or offer other ways to rectify the situation. If they (or you) are still not fans, we'll refund your box. *Note: This policy does not apply to our Essential boxes (Small, Classic, and Large) pre-kitted with Beef, Turkey, and Lamb frozen patties.

We will also replace or refund customers for any boxes or products that are lost or damaged during shipping, whether by the carrier or by us. However, we DO NOT refund or replace orders if: (1) you did not provide a correct address or update your address before being charged, (2) you did not cancel or make changes to your order before being charged, or (3) you refuse the box for delivery.

If your dog has an adverse reaction to a meal or you experience other issues not mentioned above, please email [email protected], tell us what happened, and we’ll do everything we can to help, including tips and, if appropriate, reshipping products. While refunds are not guaranteed, our Care Team will always try their best to make things right. Due to the perishable nature of our products, we cannot accept physical returns.