Live Chat Support - Instant, Personalized Assistance at Your Fingertips

Have a question or need assistance? Use our convenient form, and our team will be happy to help you with any inquiries.

Phone Support - Personalized Assistance Just a Text Away. Note SMS data rates may apply when texting for support.  You can text STOP at any time you wish to no longer receive messages from We Feed Raw and HELP for further assistance. View our privacy policy https://www.wefeedraw.com/privacy-policy.

Privacy Policy

Terms & Conditions

Why We Feed Raw

Blog

Transitioning Tips

Home

Contact us

My Account

We Feed Raw

<span id="isPasted" style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span id="isPasted" style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes! You can easily pause, cancel or reactivate your subscription anytime. Just sign into the My Account section. <span id="isPasted" style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please note that any edits to your subscription must be made before 5PM <strong style="box-sizing: border-box; text-decoration: none; list-style-type: none; color: rgb(34, 35, 40); padding: 0px; margin: 0px; font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">ET on the Thursday<span style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;night before your recurring charge happens. This includes pauses and cancellations. If it is after 5PM&#xA0;<strong style="box-sizing: border-box; text-decoration: none; list-style-type: none; color: rgb(34, 35, 40); padding: 0px; margin: 0px; font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">&#xA0;ET on Thursday<span style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and your order has already processed, you must reach out to customer service at&#xA0;<a href="mailto:hello@wefeedraw.com?shippingAndPackaging=true" style="box-sizing: border-box; text-decoration: none; list-style-type: none; color: var(--colors-primary-500); padding: 0px; margin: 0px; font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">hello@wefeedraw.com</a><span style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;or text us at&#xA0;<strong style="box-sizing: border-box; text-decoration: none; list-style-type: none; color: rgb(34, 35, 40); padding: 0px; margin: 0px; font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">843-732-2849<span style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;to request changes or cancel. If you do not reach out to customer service by&#xA0;<strong style="box-sizing: border-box; text-decoration: none; list-style-type: none; color: rgb(34, 35, 40); padding: 0px; margin: 0px; font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">Saturday 8pm ET<span style="color: rgb(34, 35, 40); font-family: &quot;Avenir Next&quot;; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">, your order cannot be edited, canceled, or refunded.

Yes! You can easily pause, cancel or reactivate your subscription anytime. Just sign into the My Account section. Please note that any edits to your subscription must be made before 5PM ET on the Thursday night before your recurring charge happens. T

Can I cancel or reactivate my subscription anytime?

Your Subscriptions

Is your food complete and balanced?

Is your food AAFCO compliant?

Were your recipes formulated by a nutritionist?

How should I get my dog started?

Can I feed kibble and We Feed Raw?

Should I add anything to my dog's We Feed Raw Meals?

Where do you source your meats from?

What kind of edible bone is in the patties?

What safety precautions does WFR take?

Can I cook the food?

How many days will my food stay fresh?

How long does the food take to thaw?

What is the best way to portion my pet's meals?

Is We Feed Raw for cats too?

HPP Process

Our Food

Do you ship nationwide?

What is your shipping policy for bulk patties?

Is shipping really free for meal plans and bulk patties?

How does the food arrive when shipped

If I'm not on a subscription, when should I put in a new order?

What kind of coolers do you use?

Do I have to be home at the time of delivery?

What is your cancellation/change policy?

What if I need to change my shipping address at the last minute?

What is your refund policy?

Shipping and Packaging

How can I find the tracking information for my order?

How do I get charged while on a subscription?

What do I do if I forgot my password?

How easily can I change my deliveries?

Why is raw better than cooked food?

Why is raw better for my dog's teeth?

What if my dog won't eat the food?

I've noticed my dog pooping less and that it turns white: is this normal?

What if my cat won't eat the food?

Why is my dog's stool covered in mucus at times? Should I be concerned?

Is my dog going through detoxification?

Is it normal that my pet is drinking less water on the raw diet?

Is there any truth to the idea that my pet will become" blood thirsty" from eating raw?

Can I cancel or reactivate my subscription anytime?Updated 3 months ago